RevGen by Baker Sales Systems...What People Are Saying
As
a Senior Sales Manager I am reminded that, like most, I have a
tendency to 'feature dump' on the many merits of the Grand
Wailea Resort Hotel & Spa. By using open-ended questions, and
actively listening to the customers' responses, you can easily
glean the information/features that the client is most
Interested in and spend more time focusing on what is meaningful
to the client.
Leigh Drewry. CMP. Senior Sales Manner - NoCal/Pacific NW Region
As a new Sales Manager, the skills I learned in RevGen help
give me confidence to talk to clients on the phone without
worrying about how to handle an objection. Practicing in the
training helped, but the best calls happened when I received
coaching as I was talking with actual clients.
Delia Guiterrez. Sales Manager - Small Groups and International
I love this concept! It really opened my eyes to turn off the
"sales spiel" and focus on what really keeps the clients up at
night. It's given me a whole new perspective and approach to my
everyday Interactions.
Jennifer Tom - Senior National Sales Manager - Southeast and
Associations
We were happy to receive an RFP for a new program as a direct
result of our RevGen efforts early this year (The Ripple
Effect.). . .the lead is for 50 rooms for 5 nights. Nicole had
spoke with this woman during our Initial RevGen calls and
discovered definable potential and now it is paying off. Thanks
again for helping us change our sales efforts and I'm sure we'll
continue to see business for months (and years!) to come.
Pepper Dombroski - Director of Sales
Hilton Boston Regional Sales Center. February 2009
For me, I am grateful that we finally have a systemic way to
handle solicitation that is thoughtful, targeted and
appropriate...and the fact that the sales team embraces this new
way of prospecting makes my job much easier! We no longer pull a
list, divide and conquer: we execute on-going new business
development strategically and by market segment in order to
maximize our return.
Julie Brandon. Director. Sales Operations
The RevGen tool turns a "cold" call into a "warm" call. The
tips and training targeting the first 30 seconds of a
solicitation call have totally changed the way I look at
solicitation. It is so much easier to reach out to customers
this way. I also love the idea of reaching out to a very
specific list of HPTs versus our "shot gun" telefocus strategy.
A message has so much more impact when it's meaningful.
Rebecca James. Senior Sales Manager
I think that RevGen really makes cold calls obsolete. It
warms up the call by having something specific to reference -
and It takes a good minute for the customer to even realize it's
a "solicitation." By the time they do realize it - you're
already enough Into the conversation to potentially have some
decent Information. The extra time ensures you're not hung up on
or cut off, which eliminates being discouraged and increases
motivation to continue!
Susan Grgach. Sales Manager
Being able to talk about the email we had previously sent was
great. Taking the cold call out of the picture and having a
definite topic of conversation definitely makes soliciting
easier. Most people were happy to chat about their company and
what is going on in their industry right now - and they
appreciated what we were doing.
Tara Lano Sales Manager
I think the RevGen plays are a great way to generate market
specific business and create buzz for the hotel in general. Its
targeted approach makes the client feel as though they were
specifically thought about, especially when zeroing in on the
value proposition our property offers them. Like any marketing
strategy there is a lot of leg work to be done, and follow up is
certainly key to the success of the program, but overall I think
it has made me a better sales person with new, or possibly
reinvented, tools to have a consistent approach.
Christine Sarmatzis. Catering Sales Manager
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